This is the agreement between you and Sleep on Call. It covers who can use the app, how to behave, and what you can expect of us. By using Sleep on Call, you accept it.
Sleep on Call is operated by the developer of the Sleep on Call app. You can reach us about anything in these terms at support@sleeponcall.com.
By creating an account or using the app, you agree to these terms and to our Privacy Policy, which explains what we collect and what you control.
You need to be 18 or over. Sleep on Call puts you in live voice conversations with adults you have not met, so we built it for grown-ups. We ask for your age when you sign up, and by using the service you're confirming it's accurate. If we ever learn an account belongs to someone under 18, we'll remove it.
Sleep on Call is a voice language exchange. You are matched with people who speak the language you are learning, and you talk to them — one to one, or in live rooms with several people. Chat unlocks once two people have both chosen to keep talking.
It is a place to talk. It is not a dating service, not a marketplace, and not a platform for advertising, recruiting or selling anything.
There is no tolerance for objectionable content or abusive behaviour on Sleep on Call. These rules apply to everything you say, send and broadcast — your profile, your bio, your display name, your chats, your room comments and your voice.
You are responsible for what you say and send.
Most of your profile is yours to edit freely. Your languages and level, your interests, your bio, what you do, your avatar and your background can be changed as often as you like.
Four things are deliberately hard to change: your name, gender, age and native language. They are how other people know who they are talking to, so they are not meant to be swapped around.
Country and city are not among these four, and the app never lets you change either yourself, at any time: your country is detected automatically from your connection when you sign in, and we do not ask for a city at all. Hiding your country, what you do or your online status is a separate control, always available.
What you write, send and say is yours. We claim no ownership of it.
So that the service can work at all, you give us the limited licence we need to carry your messages to their recipients and show your profile to other users, and to store them for as long as your account exists. That licence is for running Sleep on Call and nothing else. It ends when you delete the content or your account, except for copies we are obliged to keep or need in order to prevent abuse.
You can block anyone, and you can report anyone. Blocking hides you from each other. Reports are reviewed, and we act on them — including removing content, restricting an account, or removing it permanently.
We may remove content, or suspend or end an account, that breaks these terms, that puts other people at risk, or where the law requires it. Where it is reasonable to do so, we will tell you why.
Voice is carried live and discarded when the call or room ends. Nothing is stored, nothing is transcribed, and nobody — including us — can listen back. This cuts both ways: recording another person is a breach of these terms, and may also be a criminal offence where you live.
Signing in uses Google or Apple. Push notifications are delivered by Expo, and crash reports go to Sentry. Your use of those services is covered by their own terms, not ours. Our Privacy Policy names what each of them receives.
The app itself — its name, its mark, its artwork and its code — belongs to us. You may use it as it is meant to be used. You may not copy, resell or repackage it.
We work on Sleep on Call continuously, so features may change, and parts of it may be added, altered or withdrawn. We do not promise that the service will always be available or free of faults, and calls depend on networks we do not control.
You may end it at any time: Settings → Profile Settings → Delete Account. Your profile stops being visible to other people straight away, and the account is permanently erased 12 days later. If you sign back in within those 12 days, the deletion is cancelled — that gap exists so an accidental deletion can be undone. Our Privacy Policy sets out exactly what is erased.
We may end this agreement if you break these terms, or if we stop offering the service.
Sleep on Call connects you with people we do not know, and we cannot check who anyone is or what they say. You talk to strangers at your own risk, and you should use the same judgement you would anywhere else online.
The service is provided as it is. To the extent the law allows, we make no promises beyond what these terms state — including that it will be uninterrupted, or that it will be free of faults or of harmful content posted by others.
To the extent the law allows, we are not liable for indirect or consequential losses, or for lost data, arising out of your use of Sleep on Call. Nothing in these terms limits liability that cannot lawfully be limited — for death or personal injury caused by negligence, or for fraud, among other things.
These terms are governed by the laws of the country in which the operator of Sleep on Call is established, and its courts have jurisdiction over any dispute arising from them. Where you live may give you rights that this clause cannot take away, and if it does, those rights apply.
If we make a material change, we will tell you in the app or by email before it takes effect, and update the date at the top. Continuing to use Sleep on Call after that means you accept the change. If you do not accept it, you can delete your account.